Please Inspect Your Spf Settings
Howdy Ilyas Mussin,
To protect your privacy, l removed the domain, cheers so much for your understanding.
First, kindly please contact the global admin of your organization to diagnose the domain's email settings follow the link below to validate SPF records for your domain:
https://support.office.com/en-us/article/Tools-you-tin-employ-to-validate-SPF-records-for-your-domain-92a43f6a-4651-455a-a1cc-300684bedcfa
If information technology doesn't work for y'all, to protect your privacy, I've sent y'all a private message to collect the complete NDR. Please follow the link beneath to access information technology: https://answers.microsoft.com/en-the states/privatemessage/inbox
In addition, I'd like to collect some more information for further troubleshooting:
- Is the recipient internal or external?
- If you send emails to other recipients such every bit Outlook.com, Gmail, does the issue occur?
- Does the result persist if all users in your arrangement send email to the affected domain user?
Thank you so much for your cooperation.
Best regards,
Nerissa
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Thank yous for your reply, I've sent the required info in a individual message, please take a look, thank yous
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Hullo Ilyas Mussin,
Cheers so much for your information.
Depending on the information you update, could you lot please try to check if your account is added to the Restricted Users portal in the Security & Compliance Center. Admins can remove users from the Restricted Senders portal in the Security & Compliance Center, for your reference: Remove blocked users from the Restricted Users portal - Office 365 | Microsoft Docs
If this doesn't work, to further narrow the effect, please contact your ambassador to run the bulletin trace in the Security & Compliance Centre, and send us the results via private message, thank you lot very much.
In improver, as we are Microsoft 365 for business support team, we have express knowledge of other domain registrars' NDR, in order to ameliorate understand the cause of the trouble, if convenient, could you lot delight try to contact the recipient whether the recipient has been in contact with such errors? Welcome feedback to united states of america, we are happy to provide yous with further help, thank you very much for your fourth dimension and patience.
All-time regards,
Nerissa
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Thanks Nerissa, I'1000 trying to get hold of our admin. I'thousand too in touch with our ERP system back up and they said I should add something to your SPF records. Could you please confirm that information technology won't mess our emails:
Old TXT record:v=spf1 include:spf.protection.outlook.com -all
New TXT tape: five=spf1 a mx include:spf.protection.outlook.com include:spf.perfectmail.net ~all
Thanks!
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Hi Ilyas Mussin,
Skilful mean solar day.
As far as l know, we tin can customize the SPF record in Role 365. Since ERP system back up said you demand add something to your SPF, this may be necessary to use SPF. Please don't worry, SPF helps to validate outbound email sent from your custom domain, it won't mess upwardly your mail.
If you have any farther updates, please feel free to contact u.s.a.:-D
Best regards,
Nerissa
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Hi Ilyas,
If yous need any farther helps, please feel free to share with me, thanks:)
Best regards,
Nerissa
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Thanks so much for your help Nerissa! Really appreciate it! You guys got back to usa way before our paid external It consultants! Will try and change it this evening and hopefully there won't be also much reanimation.
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Hey Nerissa,
We've got an urgent issue where all of our visitor's computers have go increasingly wearisome and then did our wifi, server and resource planning software. Basically everything is downwards and I think it's got to do with our emails and DNS records.
I was provided with the following DNS records from Microsoft but was advised to increment it. Delight tell me if I should I change those back to 0, ane, and 1 instead of the 10, x, and x respectively??
| Records | Data from Microsoft | What I was advised to put |
| MX records priority (cer*******.com.mail.protection.outlook.com) | 0 | ten |
| SRV records _sip weight (target: sipdir.online.lync.com) | ane | 10 |
| SRV records _sipfederationtls weight (target: sipfed.online.lync.com) | 1 | x |
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Hey Nerissa, are there whatsoever updates on our issue? Thanks!
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Hi Ilyas Mussin,
Sorry for the late answer.
Based on the information you provided, I did some inquiry, and the information from Microsoft is correct, MX records priority 0 & SRV records _sip weight i)
Meanwhile, I found the appropriate official documentation, please refer to: Add together DNS records to connect your domain - Microsoft 365 admin | Microsoft Docs
Hope this helps. Have a nice twenty-four hour period:)
Best regards,
Nerissa
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Source: https://answers.microsoft.com/en-us/outlook_com/forum/all/emails-not-allowed-to-send-per-spf-record/24a25263-42d1-4fbf-b18b-f643cea1565d
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